Our strategy sets out how we deliver our purpose, and is broken down into three strategic themes, which govern everything we do.
The best service to customers
At the lowest sustainable cost
In a responsible manner
Our core values (customer focused, innovative and trustworthy) provide the cultural framework within which we operate.
We produce a materiality matrix to help us prioritise issues based on the level of stakeholder interest and the potential to affect our ability to create value.
We manage a wide variety of risks to enable us to deliver a sustainable and resilient service for the long term.
We operate our network as a system rather than discrete assets, and we have a network of telemetry across our system that enables us to remotely monitor and control many of our assets, providing real-time performance data and helping us deliver an efficient, proactive and modern service for customers.
We operate in an environmentally and socially conscious manner and uphold the highest standards of corporate governance. Behaving in a responsible manner is one of our strategic themes, and we actively participate in a broad range of global ESG ratings, indices and frameworks to benchmark our approach against best practice and emerging sustainability challenges.